Privacy policy
Privacy Policy. This Privacy Policy explains how the Kazakh Research Institute of Eye Diseases (KazRIED) handles personal data collected through its official website and related online contact functions. It covers website visitors and online enquiries. Medical information processed in the course of patient care is additionally governed by Kazakhstan’s healthcare and personal-data legislation and the institute’s clinical documentation.
1. General provisions
This Policy applies to eyeinst.kz and its language versions, and to the institute’s official replacement domain where this Policy is published.
The data operator is the organization operating under the name Kazakh Research Institute of Eye Diseases (KazRIED). Its exact registered legal name is determined by its incorporation records.
Visiting publicly accessible pages does not by itself constitute consent for every type of personal-data processing.
2. Data we may collect
Depending on the services used, we may process your name, phone number, email address, requested service, enquiry contents and information voluntarily entered in online forms.
Technical information may include IP address, browser and operating-system details, request timestamps, pages visited, cookie identifiers and security logs.
Health details that users voluntarily include in enquiries require particular confidentiality. Please avoid submitting unnecessary clinical records through ordinary contact forms.
3. Purposes of processing
Personal data may be used to respond to enquiries, arrange appointment requests, communicate with users, maintain website functionality and security, prevent misuse and comply with legal obligations.
Website performance may be assessed using anonymized or aggregated statistics, or identifiable data where an appropriate legal basis applies.
Marketing messages, if offered, require an appropriate legal basis and a way to opt out.
4. Legal bases and consent
We process personal data on the basis of valid consent or another ground authorized by the laws of the Republic of Kazakhstan.
Where consent is required, we seek it through a verifiable process that provides the legally required information about purposes, data categories and other processing terms.
You may withdraw consent. Some processing or retention may continue where required or permitted by law.
5. Health information and medical confidentiality
Information about seeking care, diagnoses, medical examinations and treatment is protected by medical confidentiality requirements.
Medical records generated in the course of care are governed by additional healthcare rules and procedures. This website Policy does not replace patient informed-consent documentation.
Access to medical information is limited to authorized persons as required for their duties or otherwise permitted by law.
6. Cookies and technical data
Essential cookies may be used to operate the website. Any additional analytics or advertising technologies, if deployed, must comply with applicable law and consent preferences.
You can restrict cookies in your browser, although some website features may not function correctly.
The actual analytics vendors, cookie retention periods and recipients depend on the website’s deployed configuration.
7. Disclosure to third parties
Personal data may be shared with authorized staff and necessary providers of hosting, maintenance, communication, enquiry processing or information systems, subject to appropriate safeguards and lawful grounds.
Disclosure to public authorities and other parties takes place only as permitted or required by law.
The institute does not represent that it sells visitor personal data. Independent third-party marketing requires an appropriate legal basis.
8. International transfers and storage
Personal-data storage and processing must comply with Kazakhstan’s requirements on database location and protection.
International transfers may take place only where the conditions under Kazakhstan law are satisfied, including protection and consent requirements where applicable.
The mention of potential overseas providers does not imply that any particular provider is currently in use.
9. Retention and security
We retain data only for as long as necessary for stated purposes, legitimate obligations and mandatory statutory retention periods. Data is then deleted, destroyed or anonymized unless further retention is lawful.
Organizational and technical safeguards are used to restrict access, prevent misuse and respond to security incidents.
Internet transmission is not entirely risk-free. Please do not submit passwords or confidential credentials through public enquiry forms.
10. Your rights
Subject to applicable law, you may request information about your data, correction, restriction, blocking or deletion where justified, withdraw consent and seek protection of your rights.
Requests may be sent to the contacts below. Identity verification may be necessary to prevent unauthorized disclosure.
Responses are provided in accordance with the procedures and time limits established by Kazakhstan law.
11. Children’s data
Where an enquiry concerns a minor, a parent or other lawful representative should provide information and give consent where required by law.
Please do not submit a child’s personal data without authority to do so.
12. Third-party links
The website may link to external services with their own privacy practices, which are not directly controlled by the institute.
Review those policies before providing data to third-party websites.
13. Changes to this Policy
This Policy may be updated to reflect changes in law, website features or processing practices. The revised version will be posted with an update date.
Where fresh consent is legally required, the relevant new processing will not begin before that consent is obtained.
14. Contact information
Privacy enquiries: KazRIED, 95a Tole Bi Street, Almaty, Republic of Kazakhstan.
Phone: +7 (727) 341-07-71. Email: support@eyeinst.kz.
Please identify your request as a personal-data enquiry. Do not email medical documents before arranging an appropriate transmission channel.