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Author: КазНИИ

Department of Quality Control of Medical Services and Patient Support

Updated:
21 September 2026
Reading time:
1 min
Quality Control Department

Description:

Department of Quality Control of Medical Services and Patient Support Patients of the Kazakh Research Institute of Eye Diseases may contact the Department with complaints, enquiries and suggestions concerning the quality of medical services and patient support.

Trust hotline

For complaints, enquiries and suggestions, patients may contact the Department of Quality Control of Medical Services and Patient Support directly.

Trust hotline:
8 700 080 02 97

Institute CALL Center

Patients may also contact the CALL Center of the Kazakh Research Institute of Eye Diseases:

Compulsory Social Health Insurance

Participants in the CSHI system may call 1406 for questions related to compulsory social health insurance.

How to contact the Department

When contacting the Department, describe your question, complaint or suggestion as briefly and clearly as possible. For feedback, use the trust hotline or one of the CALL Center contacts listed above.

Contact details are based on the information published on the Department’s page.

If you have any remaining questions

What can I contact KazRIED about?
You can contact the Kazakh Research Institute of Eye Diseases for the diagnosis and treatment of eye conditions. If you have concerns about your vision or need advice on an existing diagnosis, the appointment team can help you identify the appropriate service.
How do I book an appointment?
To book an appointment at KazRIED, use the contact details provided on the website. The appointment team will help you choose a specialist, check available times and explain the arrangements for your visit.
Do I need a referral from another doctor?
Referral requirements depend on the type of care and how it is accessed. When booking, please check whether you need a referral and which documents to prepare.
Can I book an eye examination for my child?
To check whether an appointment is available for your child, tell the appointment team your child’s age and the reason for the visit. They will advise you on the appropriate specialist and the documents to bring.
Which specialist should I book if I do not know why my vision has worsened?
If you do not yet have a diagnosis, describe your symptoms and the purpose of your visit when booking. The appointment team will help you choose an appropriate initial consultation, and the doctor will determine whether further tests or specialist consultations are needed.

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